FAQ's - Have we already answered your question below?
Hopefully we have managed to create a simple to use platform that all users can navigate and utilize easily. Having said that we are only humans, so there is bound to be something we have missed. Check out the FAQ's below. If we haven't covered your questions here then send us an email to email@example.com and we will get back to you ASAP.
As we have recently changed how the platform works in terms of clients logging projects, the only way (for the short term) is to send your project details to one of our Project Management team who will act as your assistant and ensure your project is logged correctly, and put in front of the right freelancers.
To log your project, Email firstname.lastname@example.org
We have restricted the platform to only accept projects where the payment is £40 or above.
This is purely down to the charges from our third party, Transpact.com. Fees for projects at the lower end of the scale attract the same fees as those above as the charge is a fixed £5.98. We don't want to encourage projects where possible 25% of the cost is down to fees.
Nothing in this world is free… however we can strive to be as cost effective as possible.
Should you choose to utilise the Escrow system for payments, Transpact, who handle the payments for projects have their own pricing structure which we have no control over. That being said, as they operate a flat rate rather than a percentage we believe you get a better opportunity for lower costs that way.
We also want to be as transparent as possible so here it is:
- Network Freelance will charge 3% or £5 whichever is greater for the completed project
- Transpact will charge £5.98 to clients (Transactions above £100 up to £9,999)
- Transpact will charge 3.8% plus 38p for transactions below £100*
So, for a £100 project a freelancer will be paid £95 and a client will be charged £105.98.
A £40 project, the cost would be £41.90 to the client and the freelancer receives £35.
A £500 project, the client would pay £505.98 and the freelancer would be paid £485.
Please note that if you are using Transpact.com for the very first time, they will require you to make a payment of £0.01p as part of their anti money laundering process.
There are fees for membership. Both Freelancers and Clients can pay to upgrade their accounts. Here are the options available:
Currently it is totally free for a client to log a project. We do reserve the right to change this in the future, however for now clients can have a project logged by one of our Project managers and their account is set up for them.
Freelancers: Freelancers can choose their package on the sign up screen.
Network Freelance has the right to amend prices prior to a project being logged. At the time of a project being logged, that price displayed in this FAQ will be honored.
*Transpact is trialing this rate and may increase or decrease this during 2016
Transpact.com are our ESCROW provider and is in no way part of the Network Freelance company.
Transpact.com fees are set by Transpact.com and Network Freelance has no control over their fee structure.
- Transpact are Authorised and Regulated by the Financial Conduct Authority under the PSR 2009: No 546279.
- Registered with HM Revenue & Customs as a Money Services Business: Registration No 12541653
All services operated, and payments safeguarded, in the United Kingdom under UK and EU law
While Freelancers don't need to pay to enter into a transpact, (Clients pay the money up front) if you are a new user to transpact services then part of their anti money laundering checks require you to confirm your bank account. This is done by freelancers (for the first time only) making a payment to the Transpact agreement of £0.01p
There could be a number of reasons for this. To maximize your chances of being awarded work ensure to follow these simple rules.
1) Is your profile fully completed? Your profile is your shop window. Make it appealing, fill it out fully, add images and have a well written bio.
2) Are you active on the platform? Ask Questions. Speak to those clients logging projects. Rather than just applying for everything that takes your fancy, engage with the project creator. We have a forum, its there for you to communicate with other users of the platform.
3) Know your price, and stick to it. Do not constantly under price. It may seem strange to say this as you are trying to win work. However, Network Freelance openly and actively discourages under pricing. The reason for this is simple, we want to try and promote a fairer price to all freelancers.
Clients are being actively encouraged to pay fairly and to expect the 'You get what you pay for'. Ultimately we cannot tell a client to use one freelancer over anyone else however clients understand that if you say you can do the project for 50% less then anyone else, chances are, they're going to receive 50% less service and quality and won't use you.
If you get to the stage where your freelancer has not delivered on a project, Network Freelance will not take any action to rectify this. This is because the payment agreement you have both agreed to has a dispute charter which you must follow in these circumstances. That being said - should your dispute fail to come to an agreed conclusion then there is a link on our affiliate page to Lawbite who would be able to assist in such cases.
As long as you have completed the project to the spec that was agreed prior to agreeing to the Transpact then the client should honor the payment. Should they not make payment then Transpact has an arbitration process. This can be initiated by any party and the terms and conditions to this process are detailed in the Transpact T’s & Cs and on the Transpact website. www.transpact.com
Under certain circumstances a project may not be able to be completed. If this is out of your control then we suggest that you contact the client and explain your situation. We would expect all clients using this service to show a degree of understanding in these circumstances. If out of this situation a dispute occurs, perhaps because a milestone has already passed and part payment has been made, then the formal dispute process should begin.
The dispute process: what happens if there’s a dispute?
The dispute and refereeing process is crucial to your use of Transpact.
Most Transpacts do not go to arbitration, so you won’t have to deal with the procedures below in most cases. In fact, we do not notify the party you nominate as referee in a normal Transpact.
But a small minority of cases do go to arbitration, so it is very important that you are aware of the procedures and implications of the arbitration process.
Please note that the dispute and refereeing process refers only to any disputes you have with the other party to a Transpact. Should you have a dispute with Transpact itself relating to payment services then such a dispute is dealt with by Transpact itself, and if it cannot be resolved then the Financial Ombudsman Service (FoS).
Once money has been paid to Transpact and a transaction is live, then at any stage you or the other party to the transaction may refer the transaction to arbitration by the referee you nominated. If you believe that money should be paid to you from Transpact, and the other side is not authorising the payment, then call for arbitration.
Arbitration should be used as a last resort. It is always better to contact the other party and try and resolve the dispute with them first. However, we recognise that there will be times when arbitration may be necessary, and that is why we provide the arbitration service as a core part of the Transpact process.
Step 1: You click on the button marked 'Request Arbitration' or 'Demand Payment' for the transaction.
Step 2: You and the other party will be asked to pay the Transpact arbitration fee. Until both parties pay the arbitration fee, the transaction will not be considered for arbitration. If you opted to not supply your own referee but chose Transpact's nominated referee, then the nominated referee's fee will be added to the Transpact payment request.
Step 3: Important: Once the dispute fee of one party has been received by Transpact, the other party has a set number of days (agreed by you as part of your transaction terms) to also pay the requested dispute fee. If the fee is not received within this time, then this non-payment is taken as an admission by the non-payer that payment is due in full to the other party! Payment of the full transaction amount currently held will be immediately paid to the other side, together with a refund of the refereeing fee that has been paid.
Please note, for this reason, it is important to check Transpact from time to time to ensure that the other party has not requested arbitration and you have not responded, awarding default judgement to the other party (in case your email notifications do not reach you). It is also important to ensure that you set a time period long enough to enable you to always be able to pay a requested fee to Transpact in good time, but not too long so that it delays you receiving payment if the other party does not respond to your payment requests.
Step 4: Once both fees have been received, a code will be made available for both parties to pass on to the referee. This is a security feature to confirm the identity of the referee. Log in, retrieve the code, and pass this unique code on to your referee (not necessary if you have chosen Transpact's nominated referee).
Step 5: Once the referee has logged on to Transpact and entered the codes from both parties, he becomes the arbitrator for the payment under the Arbitration Act 1996 and decides to whom payment should be made. The referee is free to make whatever investigations he deems appropriate, and may call for funding to do so from the transacting parties. The referee will take evidence from both parties by email where possible.
Step 6: Once the referee is satisfied that he has taken sufficient evidence from both sides, he will log in to Transpact and authorise payment to the party he decides has correctly met the transaction conditions. The referee is also able to split payment in whatever proportion he sees fit between the two parties, if he decides that a split is more equitable.
Since both sides have paid for the refereeing fee and refereeing expenses, effectively double paying them, the referee will also authorise the repayment of these amounts to one party (this repayment can also be split by the referee). This ensures that where the referee decides one party is innocent and the other fully to blame, then the innocent party incurs no net expense from the refereeing process whatsoever.
As soon as the payment instruction is received from the referee, Transpact transfers the money into your and/or the other party's bank account using the near immediate FPS system where possible for GB Pounds, or the SEPA protocol for Euro payments. This ends the transaction. There is no appeal against the referee's decision.
a) The referee may decide that not enough time has elapsed to yet be able to ascertain whether the transaction conditions have been met or not, and that more time is needed. If that is the case, after making whatever partial payment of the transaction amount the referee sees then fit, the referee may close the arbitration case. The Transpact will now return back to the state that it was in immediately before arbitration was requested, and either side can authorise payment to the other when the transaction conditions have been met or call for new arbitration.
b) The referee is entitled to call for payment of expenses related to the arbitration. If so, he shall do so only through Transpact, and both sides will follow the procedure of making payment as per the initial refereeing fee (and if payment is not made within the agreed timescale, then the arbitration will automatically be awarded in full to the other party). The referee, as part of his/her arbitration, will return one set of expenses to the appropriate party (or split the amount between the parties if he feels this to be more appropriate).
c) If the agreed referee does not want to, or chooses not to, act as a referee for the transaction payment, then Transpact's nominated referee will instead become the referee. This will occur if the agreed referee logs on to Transpact and indicates that they have declined to become the referee, or if the referee has not logged on to Transpact and taken ownership of the transaction by entering at least one of the codes within 21 days of the referee codes being issued. If the agreed referee only enters one code from one of the two parties within 21 days, then the referee will become Transpact's nominated referee, but in that case Transpact's nominated referee will investigate why one party's code has not been entered, and award judgement against that party if that party has not made best efforts to present its code to the agreed referee. Transpact's nominated referee will, whenever it feels it appropriate, hand back the arbitration to the agreed referee in such a circumstance.
d) We need to protect you from a case where the agreed referee does not function in a timely manner, and your money is therefore tied up awaiting the referee's resolution. So, if both parties to a transaction are unhappy with the performance of a referee (for example, due to the referee's high request for expenses or the referee’s delay), then they may jointly apply to Transpact to change the referee to Transpact's nominated referee. Only if both parties request a change of referee will such a change occur. The arbitration process will then begin from scratch again, with Transpact's nominated referee as the referee.
e) We also need to protect you where the other party to the transaction is not bothered by a referee delay (for example, they may expect to lose the arbitration). In such a case, your money will be tied up awaiting the referee's resolution, which may not occur speedily. Therefore, where one party requests unilaterally a change of referee to Transpact's nominated referee, but the other party to the transaction does not, then the referee will have 21 days from that time to make a decision on full payment. If the 21 days elapse and the referee does not authorise payment, then the agreed referee will be replaced with Transpact's nominated referee, who will investigate whether the agreed referee has delayed payment unnecessarily. If Transpact's nominated referee finds this to be the case, then Transpact's nominated referee will become the referee. Otherwise, Transpact's referee will withdraw and the agreed referee will again be the arbitrator to the transaction.
You can use Transpact if you have a bank account in any EU country or Australia, Brazil, Canada, Hong Kong, India, Japan, Mexico, Norway, Singapore, South Korea, Switzerland or the United States.
You can be almost anywhere in the world, but
you must have a bank account in one of these countries
What if I am receiving money/selling, and don't have a bank account in one of these countries ?
In the majority of cases, we will allow you to use Transpact.com. However, we will make a decision on a transaction by transaction basis.
We will ask you to provide proof of your identity and your address, and if you are a company we will ask who your beneficial owners are.
For large transactions, we may ask for proof that the underlying transaction is as described to us before we make payment to you.
For very large transactions, on occasion we may ask you to provide a lawyer or accountant in an EU country who will confirm the details you provide.
For your first transaction, if the transaction is structured so that you have no fees to pay, we may ask you to make a small payment (roughly $0.01) from your bank account to our bank account - this will be at your cost, and is a one-off payment.
As with all transactions (regardless of country), we reserve the right to ask for extra information when we deem it necessary.
What if I am sending money/buying, and don't have a bank account in one of these countries ?
We may allow you to use Transpact.com. However, we will make decisions on a transaction by transaction basis.
We will ask you to provide proof of your identity and address, and if you are a company we will ask who your beneficial owners are.
We may ask you to inform us of the origin of the money you are paying with.
We may ask for proof that the underlying transaction is as described to us.
We may ask you to provide a lawyer or accountant in an EU country who will confirm the details you provide.
As with all transactions (regardless of country), we reserve the right to ask for extra information when we deem it necessary.
Where is Transpact.com based, and where am I transacting when I deal with Transpact.com ?
Transpact.com is based in England. When you deal with Transpact.com, you are transacting in England under English (and EU) law, regardless of your location.
Should you decide that you want to leave Network Freelance you can request that we delete your profile. Please send a request by clicking here. Please ensure you provde your email address that you registered with.
Should you encounter an error 407, this relates to a proxy issue from your ISP provider and is out of Network Frelancers control.
Due to the arbitration and dispute process that becomes inforce once a project is agreed and active, we are unable to allow you to edit what you have written or attached to a project. Should this be a genuine mistake, you can request that we alter this for you by sending an email from here.
Yes we do.
We do not issue refunds for membership packages where payment is set to monthly debit.
We do offer refunds for membership fee's should you purchase a 6 monthly or yearly package as long as the request is made within 3 working days of the original purchase. We recommend contacting us for assistance if you experience any issues or are not happy with the agreement level you have chosen.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com